Refund policy

Last updated 7 November 2026

14-day money-back promise

If Hudhud isn't right for your family, ask for a refund within 14 days of your first payment and you'll get all of it back. No questions asked.

Cancel any time

You can cancel your subscription whenever you like from your family's plan page. You keep access until the end of the month or year you've paid for, and you won't be charged again. Renewal payments after the first aren't normally refunded, but if something has gone wrong, please ask: we're happy to help.

How refunds are handled

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.

To ask for a refund, reply to your Paddle receipt email or visit paddle.net, or use the Get in touch form on your grown-ups' page and we'll sort it out with Paddle. Refunds go back to the card or account you paid with, usually within 5 to 10 working days.

Your rights

This policy is in addition to your legal rights as a consumer, which it doesn't affect.